Refunds

This is the proposed customer policy. It is not a statement of what the law requires in every case and is pending organizer and legal review before live sales.

If the hosts cancel your admission

If the hosts cancel an unused ticket, admission is revoked and the full amount you paid, including any buyer fees, is refunded to the original payment method. The hosts absorb processor fees.

If the event is canceled

Every unused ticket is refunded in full. You will get an email when the refund is sent.

If the event is postponed

Your ticket carries over to the new date. If you cannot make it, contact us for a refund before the new date.

If you change your mind

Attendee-requested refunds are handled by the hosts case by case before the event starts. Contact us with your ticket number.

If you are removed for conduct

Tickets used for entry are not refunded after removal.

Timing

Refunds are issued through Stripe. We only tell you a refund is complete once Stripe confirms it; banks typically post it within 5 to 10 business days.